Stratos Charter Jets Reviews

Find out what customers of Stratos Jets have been saying about our charter flight service. If you’ve had a great experience chartering a private jet with Stratos, we would love to share your personal testimony and review with everyone!

Stratos Jet Charters, Inc.

Excellent

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Overall rating ( 4.88 ) Based on 661 reviews from our trusted Jet Charter reviews

5star
611
4star
33
3star
10
2star
4
1star
3

Our Review Policy

Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.

Overall rating (4.88 out of 5) Based on 661 reviews from our trusted Jet Charter reviews
starstarstarstarstar 4 1 5

Hiccup because delayed positioning the plane to YYZ to morning.

DEPARTURE DATE 10/31/2023

Probably to save on hotels for crew (Wisconsin would be cheaper than Toronto). Weather did not cooperate so cost us half an hour. Not the end of the world, but still an annoyance that could have been avoided.

starstarstarstarstar 5 1 5

Not a passenger but communication was exceptional

DEPARTURE DATE 10/8/2023

Although I was not a traveler for this trip, I organized the flight and was the point of contact. The communication and details from our agent made this first time use of Stratos Jet Charters very pleasant. I was able to reach out directly to Steve and he was very patient and helpful with all the questions I had from booking to payment. The memorable moment was with a delay in the departure. Steve sent emails to all but also made a phone call to be sure I was aware. This was so appreciated so I could reach out immediately to the travelers. THANK YOU STEVE AND STRATOS JET CHARTERS.

starstarstarstarstar 5 1 5

Awesome Experience. Anthony and his team did a great job for us.

DEPARTURE DATE 10/2/2023

Cannot recommend Stratos strongly enough. Our pilots were superb. They dropped us into 07FA onto a wet runway that a lot of pilots would have diverted for but the new grooved runway and pilot skill had us safely on the ground and taxiing after using way less than half the runway. The Citation Sovereign was in tip top condition. We will definitely use Stratos again.

starstarstarstarstar 5 1 5

Another perfect flight

DEPARTURE DATE 9/29/2023

Everything was as expected.

starstarstarstarstar 5 1 5

Great experience

DEPARTURE DATE 9/23/2023

Danny was great to work with. Answered all my questions and made sure the process was smooth and experience was great.

starstarstarstarstar 5 1 5

Great experience

DEPARTURE DATE 8/20/2023

Once again the whole experience was great. I was informed every step of the way. There were concerns from a big storm that was coming in. The Stratos team went above and beyond to make sure everything went as smoothly as possible and got me home safe. Anthony Angelini is the best.

starstarstarstarstar 5 1 5

The Only Way To Go!

DEPARTURE DATE 8/18/2023

We thoroughly enjoyed or experience. The pilot was very experienced and had a great personality as well. Equipment was in great shape. I have to admit, flying with Stratos taking care of the details is the only way to go! Thanks, Joel and the whole trip team.

starstarstarstarstar 5 1 5

Terrific Customer Service

DEPARTURE DATE 6/26/2023

I spent 5 hours waiting for my Delta flight at the Nantucket airport Sunday afternoon. They ended up canceling my flight at 6:30pm. The Delta agent informed me that the earliest flight I could get would be sometime on Tuesday. I had a dinner Monday night and an extremely important meeting on Tuesday in Indianapolis. I could not miss either the dinner or the meeting. I texted Anthony at 6:30pm on Sunday night asking if he could help me get to Indy by 5pm the next day. He and his team went into action and we secured a flight at a decent price that night. Everything went well and I was able to make my dinner and meeting.

starstarstarstarstar 5 1 5

Great flight

OPERATOR

Great communication, everything on time and accurate, highly recommended

starstarstarstarstar 5 1 5

lovely private flight

DEPARTURE DATE 6/26/2023

The lounge in Ft Lauderdale was very professional, comfortable, and accommodating. Pilot was a real gem who charmed my first time flyer guests who started out nervous but hugged him on the way out! Would not hesitate to recommend for charter needs.

starstarstarstarstar 5 1 5

Excellent

DEPARTURE DATE 7/22/2023

Daniel is professional and engaged throughout the entire trip. From booking to wheels down.

starstarstarstarstar 5 1 5

Glenn is the man

DEPARTURE DATE 7/15/2023

Glenn is always so helpful and understanding of our needs. He communicates everything so well. The provider downgraded the aircraft the night before which threw us off a little. Glenn handled things really well.

starstarstarstarstar 5 1 5

Nothing to improve! Great all the way!

DEPARTURE DATE 7/9/2023

Ditto!

starstarstarstarstar 5 1 5

Another good one

OPERATOR

I love Kerry and the Stratos team. Easy to work with from top to bottom. Even on a Sunday!

starstarstarstarstar 5 1 5

Working with the Stratos team is a pleasure!

OPERATOR

Daniel is knowledgeable, responsive and professional. Great job!

starstarstarstarstar 5 1 5

Seamless

DEPARTURE DATE 7/10/2023

Danny, my Stratos Rep, was in contact with me on a regular basis. The rest of his team provided excellent support to ensure there weren’t any issues. The entire experience was better than my highest expectations. I’m already planning my next trip.

starstarstarstarstar 5 1 5

First class

DEPARTURE DATE 7/7/2023

Trip was perfect.

starstarstarstarstar 4 1 5

Great charter but the pre-flight obsession with number of bags and weight was crazy

DEPARTURE DATE 7/5/2023

Eastern Air Services (crew and plane) were wonderful. Stratos micro obsession with baggage and weights was beyond logical and anything that I had ever experienced in prior charters. Turned out there was PLENTY of room in cargo for additional baggage and that my guests were no where near any weight limitation. The only reason I tolerated the craziness was the price differential. Next time, if they are not the best price I am going back to my regular charter companies. ------------------------------------------------------------------------------------------

Good Morning Gail,
Thank you for taking the time to raise the issue of our team's insistence on passenger and baggage weight.  I share in the blame as I am a pilot (I fly a Pilatus PC12 and Beechcraft Bonanza for my family).  Understanding the performance limitations of an older King Air, the relatively short runway of 5000' at Wildwood and warm summer temperatures, we like to air on the side of caution.  Please know that I have developed processes at Stratos to ensure that every flight we organize is arranged exactly as I would for my own family's travels.  Safety First.
I hope that while these requests were a bit cumbersome, you see that it was done with the best intentions for the safety of your flight and I certainly hope that going forward, Stratos can earn the opportunity to serve you based on our commitment to excellence rather than a cost comparison.
Sincerely,
   
Joel A. Thomas - Get to know Joel
President and CEO

starstarstarstarstar 5 1 5

It was amazing.

DEPARTURE DATE 7/1/2023

Anthony is amazing. He goes above and beyond every time anyone in my family has booked a flight through Stratos. He makes sure all of our needs are met and walks us through every step. After flight is booked he checks on us every step of the way to our destination and back.

starstarstarstarstar 5 1 5

Great crews, refurbished interiors, tight fit.

DEPARTURE DATE 6/29/2023

Glenn and Stratos do a great job finding the right aircraft and keeping us up to date.

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