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Stratos Charter Jets Reviews
Find out what customers of Stratos Jets have been saying about our charter flight service. If you’ve had a great experience chartering a private jet with Stratos, we would love to share your personal testimony and review with everyone!
Excellent
Overall rating ( 4.88 ) Based on 661 reviews from our trusted Jet Charter reviews
Our Review Policy
Every charter flight review on this page was submitted by a real Stratos Jets customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. This way, you can hear directly from our past and current clients about how we handled their private travel experience.
Rich P.
07/31/2023
All went as expected and crew was informative, friendly and courteous.
Yes to all.
Geraldine C.
07/31/2023
The only way to go!
Perfect experience!!!!! The flight was on time, the pilots were great, and Booking with Kyle was easy and exceptional! Stratos is the very BEST option for flying private.
Debbie D.
06/29/2023
Came through for me in the clutch! Sanity saving charter ;-)
Came through for me in the clutch! Sanity saving charter ;-)
Laura C.
06/27/2023
There are no issues when you deal with Kyle. His response time and knowledge are impeccable. It takes all the stress off your trip.
We did have a slight issue when the plane came in there was a mechanical concern that delayed my parent's trip but Kyle lined up aother plane for us so they could get to their destination with the least amount of inconvenience. The catering was delicious and the flight back went off without a hitch.
Rick Haviland
06/27/2023
Flight Control Management
This is from an Operator standpoint--Stratos Jets as a broker is consistently professional and profitable to work with in their demand for quality and efficiency--great company top to bottom, their personnel being one of their best assets!
Tom C.
06/27/2023
Great flight and all associated details with super support by Stratos
This flight including the initial contact with Stratos, the booking, the flight prelims, the flight itself including the crew, and off-loading after our on-time arrival was as close to perfect as it's possible to get. Stratos did a great job of finding the appropriate flight and handling the payment and booking as well as keeping us informed of pertinent details as flight time arrived. In summary, great flight and a great job by Stratos!
Rio L.
06/15/2023
Everything was done in an efficient, professional and friendly manner.
As usual, Anthony made the entire experience wonderful. He was expeditious in finding options for our trip and maintained continuous communication. The flight and support he provided were excellent.
Christian Hoza
06/15/2023
Great Team
Stratos is always a pleasure to work with! Only comment is sometimes the way you send emails is something the manage. Seems like we get a bunch of separate emails for the same trip. Could be the system! Not a biggie. Thank you for allowing us the opportunity to assist you!
Shalana Pohlman
06/12/2023
Seemless. Very nice to deal with and over all great to work with.
As always, you guys set a great example for what working with a broker should be like. :)
Keith G.
05/18/2023
Wonderful service, our flights were easy and well-coordinated.
Everything was lovely, no hiccups. One piece of advice, when travelling to Turks and Caicos, make sure you have a clear address for your destination. The customs officer held us for twenty-five minutes trying to figure out where we were staying. That was a little frustrating, but it all worked out. We will most definitely use Stratos for our next trip.
Bill L.
05/16/2023
As a pilot that flew himself across the country from NY to CO 6 times
I had a great time with the pilots, all of us looking at our route software on our iPads how to get around the rain and stay clear of all the boomers on the way to the field. They did a great job. Fabulous approach to Runway 21 direct. I would fly with these pilots any time anywhere.
Joe B.
05/16/2023
Exceptionally easy trip made possible by Stratos and our personal agent Glenn Walters.
The whole process was easy and went BETTER than planned. Glenn was my agent and he made sure everything was handled completely and we had no worries. The plane left exactly on time and was an upgrade from the originally chosen plane. The car was waiting when we landed at the hanger and only had a few steps from the plan to the car. We made our appointment as planned and my family was so happy. I recommend Stratos highly.
Joe M.
05/15/2023
Kyle was great to work with and delivered everything he promised and more
great from start to finish!
Samuel J.
05/04/2023
Excellent
Excellent
Caroline L.
04/24/2023
Daniel was GREAT!
This was our first experience chartering a jet, and it was wonderful! I reached out to 40 private jet companies. We chose Stratos because Daniel went above and beyond from day one. He was incredibly responsive and knowledgeable about the aircraft. We weren't even sure what we were asking for in the beginning. We just had a checklist we were looking for. Daniel took this and helped us find the perfect aircraft for the trip. Daniel over-communicated and helped all along the way. The trip was so smooth. I can't recommend Stratos (and Daniel) enough. Thank you for such a wonderful and stress-free experience!
Diane D.
04/20/2023
International charter
I would recommend Stratosjets to anyone. This was not an easy booking for a number of reasons, but Kerry Hill and the Support staff provided THE best customer service I have ever experienced for ANY service or purchase. If there were more than 5 stars as an option, I would give them more. Bravo!
Dayne W.
04/20/2023
Great professional experience
Last minute decision to fly private. Daniel was incredible to work with on my travel. Would highly recommend Stratos!!
John L.
04/20/2023
The charter was cancelled the evening before we were due to fly.
This trip was to return home from our 5.5 month winter sojourn in Florida. We had planned everything around this return date. Our cars had been shipped home that day. We had run down all the food. The cancellation occurred when we were out for dinner the night before the planned trip. We therefore did not find out about it until about 10pm. Anthony did a good job of helping with the recovery over the next hour. He responded instantly to almost every email. Unfortunately, because everything for ourselves and our fellow passengers had been planned around leaving on that particular day, we were very limited in our selection of recovery flights. As a result we paid an extra $7k+. Once that was settled and I had figured out how to get the extra money to you quickly enough, things went smoothly. When the flight was first booked (months ago) I had expressed some discomfort with the fact that the plane operator was so small and seemed to be focused on another business model. Anthony said that he had great experience with them and their reliability. It was unfortunate that my concerns turned out to be correct. As things have turned out, it now seems to me that I should be booking my flights right at the last minute, not rely on leaving on a certain date and, perhaps, even trying to catch an empty leg.
Lynda K.
04/14/2023
Best ever!
This company goes above and beyond and exceeds every expectation. I highly recommend them.
James H.
04/13/2023
Simple process with great customer service
Zak did a great job of meeting our needs and making it easy to respond to any issues. Would definitely recommend.
